Customer Service with Orders Placed at Great Models Webstore
If you have a customer service issue or question with an order placed at the Great Models Webstore (www.greatmodels.com). Please email support@greatmodels.com.
Help with Search
We have also received several questions recently on how to use our search. Click here to see a help page we have created to help you learn how our search can be most effectively used.
Going Back to Search Results
We have received several questions recently on how to avoid going back to page 1 of a search results after clicking into a detailed desription of one of the search results. Click here to see how to avoid this and go back to where you left off.
Sprue Brothers Acquires Great Models & Douglas Distributors
Click here to see press release.
Here is a link to page with more information about this acquisition and what does it mean to our customers:
Click here to see the GMW Acquisition FAQs
Free Shipping Note
Please be aware that if you qualify for free shipping (orders with the net merchandise totaling over $200 shipping to a continental US address) the shipping cost shown by the webstore will be removed when we pack and ship your order (the final total is included with the shipping notification email). We previously had this adjustment done automatically, however we had to remove it in order to allow for for other upcoming shipping options to function correctly. If you pay with a credit card, we will revise your total before actually charging your card. If PayPal, we will refund the difference within 1 business day of shipping your package. If money order, just send payment without the shipping charge. Your order will be shipped via the lowest cost ground shipping method (either UPS Ground, FedEx Ground/Home Delivery, or USPS Parcel Post).
Half Price Shipping Note
Please be aware that if you qualify for half price shipping (orders with the net merchandise totaling between $100 and $200 shipping to a continental US address) the shipping cost shown by the webstore is BEFORE the half price discount (to determine what the shipping total will be if you qualify, just divide what the website shows as a shipping cost in half). The half price discount is given when we pack and ship your order (the final total is included with the shipping notification email). We have to do it this way due to a limitation with our software. If you pay with a credit card, we will revise your total before charging your card. If PayPal, we will refund the difference within 1 business day of shipping your package. Your order will be shipped via the lowest cost ground shipping method (either UPS Ground, FedEx Ground/Home Delivery, or USPS Parcel Post).
Hawkeyes Hobbies Closeout[Sept 30]
Get an additional 20% off all remaining Hawkeyes Hobbies items (SNJ and Talon series). Discount will be automatically added when a qualifying item is added to the shopping cart.
New Facility Pictures [August 25]
We are almost settled into our new facility. For everyone who followed the construction of the this new facility, here are the pictures of the completed project.
Click here to see pictures of the new facility.
Click here to see the contruction pictures.
Sprue Brothers New Facility
Thanks to the continued support of our customers, we completed acquisition of a new significantly larger facility today. For more information, please click here to see the press release.
What does "In Stock" mean to us?
Our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you.

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Inventory Questions
We have been receiving a lot of inquiries lately regarding whether we actually have something in stock as our website indicates. This is likely due to the practices of other online hobby stores who have a different definition of what "In Stock" means. In case you are not familiar with our business practices, we use a real time inventory system that shows (accurately and live/in real time) what is available for sale and how many. It automatically and instantly updates the available quantities after each order is successfully placed.
Also, our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you. Thus if you order from us, you will reliably and quickly receive what you order. On a side note, we are also human, so on rare occasion something could be in error, however our error rate in 2009 to-date has well been less than 0.1%.
How To Search
We have received several requests/comments recently about difficulties searching for particular items on our webstores. In most cases it was due to unfamiliarity with how our search functions work. We have prepared a one page "lesson" on how to use our search functions. To go to the Search "lesson", click here.
International Customers (May 14, 2007) - Please be advised that the US Postal Service has discontinued Surface Mail service. As a result any restricted shipping items (mainly certain glues and paints) we will no longer be able to ship outside the USA.
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