Sprue Brothers Models - Online Store
Sprue Brothers Models LLC   

Sprue Brothers Models LLC

Pre-Orders

PRE-ORDER POLICIES

  • Estimated dates of arrival are based on the most current information provided to us by our suppliers. Dates of arrival are beyond our control and are subject to change.
  • We recommend using a credit card for payment to ensure immediate shipping once the kit arrives. Your credit card is not charged until the kit ships. NOTE - an authorization is run when the order is placed to validate your credit card which could result in a temporary hold for the order amount being placed on your account that typically lasts for one to five days by your bank. We have no control over whether this is done or not to your account.
  • Shipping costs are typically estimated and will be finalized once the actual weight/dimensions of the kit is known. Thus we reserve the right to revise the shipping cost/method, if necessary. Any increases up to US$3.00 will be done without prior approval. We will contact you for approval of any changes of US$3.00 or more.
  • We will ship out immediately any in stock items placed with a pre-order and/or any pre-ordered items as they arrive (if placed in an order with more than one pre-ordered item) UNLESS you tell us that you want your order shipped together to save on shipping. You can tell us by making a note in the checkout comments when placing an order or by emailing us at sales@spruebrothers.com. Separate shipping charges (as per our standard shipping costs) will apply with each shipment.
  • The two exceptions to the default immediate shipping are: 1) We will hold an order if we know a pending/pre-ordered item is already enroute to us (arrival expected in one week or less). If you request an order to ship together, you agree to and will be charged for the in stock items on hold if the pending item(s) is not expected to arrive for more than two weeks.  Or  2) If an order is pre-paid (usually when PayPal is used) and only one shipment is paid for. We will assume all pre-paid orders are to be shipped together unless you tell us otherwise.

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