About Us
Sprue Brothers Models, LLC is a boutique online hobby shop specializing in plastic models kits (primarily aircraft, armor and naval) and related aftermarket accessories. We started out as an eBay-based business in 1999, then expanded into a full scale webstore in 2003 and have grown steadily ever since due to the continued support of our customers. Buy with confidence - please check out our eBay feedback (seller ID = spruebrothers) or search for references about us in any of the major modelling websites such as www.aircraftresourcecenter.com, www.hyperscale.com, www.finescale.com, www.modelingmadness.com, etc. No one can give you a better opinion of our service than our customers.

 

Where do I mail my payment?

If you are mailing in a payment (check or money order), it should be sent to:

Sprue Brothers Models, LLC
PO Box 1258
Liberty MO 64069-1258
USA

Please remember to write your order number on your payment as this is speed up the processing of your order.

 

Shipping / Handling
Please use our shipping calculator to determine your estimated shipping/handling cost. Just add an item(s) to the shopping cart, and then click on "Edit Shipping and Sales Tax" in the shopping cart (right side of screen). Provide your shipping information and the estimated shipping cost will be determined.

We ship via the United States Postal Service (with delivery confirmation, if available) and UPS Ground. Typically, packages weighing up to 2 pounds (and all international packages) are shipped via the United States Postal Service while most all packages weighing over 2 pounds are shipped via UPS Ground (except for AK, HI and PR which will be shipped via the US Postal Service). We do manually review each order to verify that the shipper (and its associated cost) selected by the webstore is the best for your order. If another shipper we feel is a better choice, we will change it unless you specifically request a particular shipper or method.

Delivery Confirmation - USPS Delivery Confirmation is NOT tracking. Typically your package is not scanned until delivery.

International Packages - No"tracking" is available for First Class International or Priority Mail International. We do provide the customs form number for your shipment. It has been reported to us that certain countries may use the Customs Form number like a tracking number.

You can login anytime and track the progress of your order. Additionally, if your package is shipped via UPS Ground, an email with your tracking number will be sent to you within 1 business day.

Returns
All sales are considered final unless there is a defective item or error with your order. Please contact us via email at sales@spruebrothers.com if you have any questions or concerns. We prefer to work with you directly if there is something not to your satisfaction.